Standards of Conduct
1. Assault. Making or uttering verbal or physical threats.
2. Arson.
3. Theft of pilferage by an officer.
4. Sabotage.
5. Willful or careless destruction of property.
6. Dishonesty: Accepting bribes, enabling a person to secure stolen property, permitting unauthorized access to classified material, or lying.
7. Falsification: Making or authorizing fraudulent entires on official documents, falsifying reports.
8. Insubordination toward the client, supervisors or management personnel.
9. Disregard of lawful orders: To include written post orders, special orders or instructions, or verbal instructions from supervisors or management personnel.
10. Violation of rules, regulations or established policy of CSS or its clients.
11. Sexual harrassment or discrimination towards CSS and client employees and visitors.
12. Intoxication: Drinking or being under the influence of alcohol, illegal drugs, or controlled subtances while on duty.
13. Negligence: Sleeping on duty, abandoning post, leaving post without proper authority, failing to perform duties as prescribed.
14. Absenteeism: Failure to report for work. Failure of relieving officer to notify the designated Supervisor or Project Manager of his/her inability to report for duty (No Call/No Show). Unsatisfactory attendance.
15. Tardiness: Repeated failure to report to work on time.
The following acts, either in commission or omission, can serve as incontestable grounds for disciplinary action including Suspension Form Work, Reduction In Work Hours, Demotion or Termination. The disciplinary action taken could be on the basis of misconduct or gross misconduct depending on the degree of severity of the act(s), as revealed through investigations.
1. Accepting any fees.
2. Any act of cruelty or oppression toward any employee or another member of the security force.
3. Communicating orders or information to any person not authorized to receive them.
4. Conduct unbecoming of an officer or prejudicial to discipline.
5. Violating or willfully or carelessly permitting violations of CSS or client rules, regulations or contract requirements.
6. Entertaining unauthorized persons on post.
7. Failure to deal politely and courteously with the client or visitors to client facilities.
8. Consumption of alcohol within 8 hours of reporting for normally scheduled duty.
9. Unauthorized activities on duty: Reading unauthorized materials on post. Having any radio, tape player or television on post. Working on personal projects such as hobbies.
10. Using the telephone for any reasons other than security purposes.
11. Fraternization with CCS employees or clients employees while on duty.
12. Any off duty conduct that impairs the ability to obtain or maintain a security clearance or license, if required.
Standards of Appearance
Personal Appearance and Hygiene CSS considers professional appearance to include the wear of proper undergarments and accessories, as well as clean hair and fingernails.
Eyewear While on duty, CSS employees are required to wear conservative prescription eyeglasses or sunglasses, if needed. Faddish eyewear of any description is not acceptable. They may not wear sunglasses or darkly tinted glasses inside buildings without a waiver from a physician.
Jewelry With the exception of female employees (who may wear small, plain goldtone, silvertone, or pearl button earrings no larger than 1 in diameter on their earlobes), CSS security personnel will not wear jewelry on any part of their head or face while on duty. Security personnel may not wear than two rings per finger or two per hand, and they may not wear beads, necklaces, chains, bracelets, and similar jewlery that cannot be covered by the uniform.
Accessories CSS security personnel will not wear logos or accessories, other than those properly required by their uniform, while on duty.
Shirts CSS requires all security personnel on duty to wear long-sleeve shirts with the cuffs fully extended and buttoned. If approved by the client, during warm weather seasons, CSS allows personnel to wear short-sleeve shirts with one button open at the collar and the sleeves fully extended.
Hosiery While on duty, CSS security personnel will wear navy blue or black hosiery. CSS personnel that bare ankles or patterned hosiery are grounds for disciplinary action.
Undergarments CSS security personnel will wear white or neutral fully concealed undergarments. These items will have no lettering or design on them to ensure that they are not visible through the uniform shirt. Female guards must wear supportive brassieres.
Mustaches If a CSS security employee elects to grow a mustache, supervisors will ensure that it is neatly and evenly trimmed. No portion of the mustache will extend more than a half-inch beyond and a quarter inch below each corner of the individual�s upper lip.
Beards CSS requirements preclude security personnel wearing beards or chin and lip whiskers other than neatly trimmed mustaches. However, we realize that certain skin conditions can inhibit male officers from daily shaving. A guard afflicted with such an ailment (psuedofolliculitis barbae is one example) is required to provide CSS with a Board-certified medical doctor�s written confirmation of their condition. He must also agree to undergo and abide by the prescribed medical treatment. We require medical certification verifying such skin conditions and the need for shaving waivers to be submitted every 90 days, through the supervisor, to the client. CSS anticipates that the client may authorize a temporary Clean Shaving Waiver on a case by case basis. Under such a waiver, the affected guard may be allowed to wear a neatly trimmed beard, no longer than one-quarter inch long, but he is subject to continued dermatological treatment and periodically scheduled evaluations of his skin condition.
Hair (Females) While performing security duty as CSS employees, women must have clean, neatly styled hair or wigs of a natural color. They will not wear their hair styled longer than two inches in height or below the bottom of their collars. They will not wear extravagant styles or adorn their hair with items unless they are concealed as much as possible and blend in style and color with the hair.
Hair-Hairpieces (Males) CSS male employees are expected to have neatly groomed hair of a natural color that neither falls over their eyes or hangs below the top of the collar. They will keep their hair or hairpieces clean and styled in such a way that the length and/or bulk is not excessive and interfere with the proper wear of headgear, and does not appear ragged, unkempt, or extreme. Men are not permitted to wear decorations in their hair.
Sideburns CSS security personnel are permitted to wear inconspicuous and neatly trimmed sideburns. Sideburns are not to extend below the top of the ear canal or forward past a vertical line extending 1 inch backward from the outer corner of the eye.
Fingernails Security officers are expected to groom their fingernails so that they are free of dirt and neatly trimmed. Fingernail length will not extend more than an eighth of an inch from the end of the finger. CSS permits only clear or neutral fingernail polish.
Basic Training
Patrolling Purpose, techniques, observation, reporting protocols
Response to Crime Appropriate physical approach to disorderly conduct and physical crime, element of surprise, intervention principles, officer responsibility
Fire Safety, Prevention and Response Use of fire extinguishers, fire suppression systems
Power of Arrest and Private Security Arrest procedure, legal limitations, use of force
Ethics Professional ethics related to police duties, conduct and appearance
Communications Techniques, public relations, communication problems, release of information
Advanced Training
Employment Practices EEOC, hiring methodologies
First Aid / CPR
Line Inspection Uniform dress code
Orders Verbal and written
Human Resources Human relations and personal relationships / interactions, evaluations
Contractors
Counseling Theories, methods, and practice
